Frequently Asked Questions
Everything you need to know about your Private Paradise experience.
What is the typical shipping timeframe for orders?
Standard shipping within the United States typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
How can I track my Private Paradise order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
Do you offer international shipping?
Yes, Private Paradise Co. ships to over 50 countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes.
How should I care for my garments to ensure longevity?
To maintain the quality of our premium fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.